The ABCvoice Tax Info Line

What tax shows will Versicom be attending in 2009?

What is it?

What will it do for my Tax Office?

What are the benifits in time and money?

What is it doing for other tax offices?

How does it work?

What will "Tifty" tell my customers?

What is the Money Back Guarantee?

How do I order and how much does it cost?

Is my clients information secure?

Who are our partners and friends?

What are some other solutions for you?

How do I contact Versicom?

What is it?

Ever heard this during tax season?

"Hello, is my check ready yet?"

Are you tired of hearing the phones ringing non-stop every tax season?

The Toll-Free Tax Infoline, we call it "Tifty" service is the solution for small or out-of-the-way offices as well as large offices with multiple locations that may have different calling areas.

"Tifty" is a low cost 1-800 service that your clients can call to find out the status of their return and refund. It does not requre you to install any new phone lines or hardware in your office.

What will it do for my Tax Office?

Let your customers call to find out the status of their returns and refunds 24 hours a day.

    • Ideal for the smallest and largest offices.
    • Improves client satisfaction and customer service
    • No new computers or hardware requred.
    • Presents a highly professional image
    • No phone lines requred.
    • Dramatically cuts labor costs.
    • Informs clients of return refund and reject status.
    • Status lookup via personalized websites Included!
    • Statuses updated automatically via the internet
    • Increases office productivity and reduces stress
    • English & Spanish messages.
    • Busniess cards with toll-free number supplied.
    • Expert training provided.
    • Outstanding technical support 7-days a week.
    • No Charge for E-file non Bank Product Clients.
    • Your Tax preparers can concentrate on the customer
       in front of them, not the phone.

What are the benefits in Time and Money?

Reduces labor Costs:

5 minutes per call x 2000 calls is 166 hours x $6 per hour is $996.00 you waste on the phone every tax season.

You may be able to reduce phone lines needed.

Your Tax Preparers can focus on the customer in front of them and not the phone.

You can hire and train fewer people.

What is it doing for other tax offices?

More than 50% of all professionally prepared and e-filed returns in the United States are managed by "Tifty".

Over 18,000 offices in the United States use "Tifty".

The "Tifty" systems answers more than 60,000,000 calls annually telling your customers the status of their return and refund.

How does it work?

Your clients call the toll-free number and enter their Social Security Number.

The TFTI service responds with their state and federal statuses. More than 30 Federal and State return statuses are supported by the Toll-Free Tax Infoline service.

The Status data is collected automatically and securly sent across the Internet to our ABCvoice server here in Dayton, Ohio.

You do nothing except pass out the 800-number cards we provide to your tax clients. It is that simple and easy.

What will "Tifty" tell my customers?

More than 30 Federal and State return statuses are supported by the Toll-Free Tax Infoline service!

Your client calls the "Tifty" system and is asked, "Please enter your 9-digit Social Security Number"

The "Tifty" system immediately plays their return status such as:

    • Ruturn Transmitted to IRS
    • Return Acknowledged by the IRS
    • IRS Reject - Please Call Office
    • ERC Check Ready in 11-17 Days
    • Awaiting Bank Aproval on RAL Application
    • First Check is Ready to be Picked Up
    • Your Refund has been Direct Deposited
    • Bank Denied RAL - Check in 11-17 Days
    • Your State Refund Check is Ready
    • Mail Your Payment Before April 15th

Try it yourself! Call toll-free 1-866-730-2274 (en espanol 1-866-937-1040) and enter a test number (111-11-1111, 222-22-2222 through 999-99-9999).

Money Back Guarantee.

This offer is for first time users only. Here is how the guarantee

works:

If you call by February 15th and explain how it did not work for you, We will refund your full amount back, no questions asked, with my thank you for giving this service a try. I think you will agree that you absolutely cannot lose with this offer.

It is a great deal!

How do I order and how much does it cost?

Please contact a Versicom representative at (937) 438-3700 and we can help you determine which of our services best suits your needs.

You can E-mail us at support@abcvoice.com Thank you for your inquiry!

Thank You!

Is my clients information be secure?

Yes. The only data transmitted to our "Tifty" server is a Social Security Number and a coded status. No other information is needed for us to report the status of a tax return.

There is no way in which a social security number can be linked with its owner. Along with our 256-bit encryption, you and your clients are protected.

See a demonstration of the Toll-Free Tax Infoline, The Happy Birthday Call and TimeClock.

IRS Nationwide Tax Forum	Las Vegas, NV	July 7-9
ICJHFA	Grand Lakes, FL	July 27
Jackson Hewitt National Franchise Convention	Grand Lakes, FL	July 28 – August 1
IRS Nationwide Tax Forum	Dallas, TX	September 8-10
IRS Nationwide Tax Forum	Atlanta, GA	September 22-24
NASCO	TBD	TBD
H&R Block National Franschise Convention	Nashville, TN	October
Drake Software Update School	Chicago, IL	November 2-3
Drake Software Update School	Baltimore, MD	November 5-6
Drake Software Update School	San Marcos, TX	November 11-12
Drake Software Update School	Orlando, FL	November 19-20
Drake Software Update School	Charlotte, NC	November 23-24
Drake Software Update School	Las Vegas, NV	December 1-2
Drake Software Update School	Franklin, NC	December 8-9
Drake Software Update School	Little Rock, AR	December 14-15
Drake Software Update School	Nashville, TN	TBD

Contact Us

Versicom Communications
1439 Research Park Blvd
Beavercreek, OH 45432

Phone: (937) 438-3700
Fax: (937) 291-5722

E-mail our sales and support team.

Tax Office Testimonials 2009 Survey Results Will you please give us a testimonial of your experience using our products? ( Versicom / The Happy Brithday Call / Timeclock )
#	Date/Time Received	Testimonial
1	Apr 13, 2009 7:27 PM	Many pleasant comments regarding the birthday call from numerous clients.
2	Apr 14, 2009 1:36 AM	versicom, was wonderfull again this year as it has been every year
3	Apr 14, 2009 3:28 PM	we're getting good feedback on the birthday calls and I'll recommend to the boss that we continue with this program We've had the problem doing our annual reordering; based on number of clients; you know what our client base is, why not respond accordingly?
4	Apr 14, 2009 6:40 PM	Versicom works great for our offices. It helps reduce the number of calls to the office, making it possible for more potential customers to reach us.
5	Apr 14, 2009 6:59 PM	Versicom taxinfo line is very good and we have had a lot of good coments about the birthday calls
6	Apr 14, 2009 7:16 PM	Versicom worked great!
7	Apr 15, 2009 2:57 PM	Been using since the first year. Would not like to go back to the old way of calling every client.
8	Apr 15, 2009 3:11 PM	We LOVE Versicom.....
9	Apr 15, 2009 3:22 PM	Versicom - it's great for our clients! Thanks
10	Apr 15, 2009 4:32 PM	Customer support was wonderful and we are very pleased with the overall performance of this system.
11	Apr 15, 2009 5:00 PM	Versicom is great!
12	Apr 15, 2009 5:30 PM	No real problems, was glad you changed some of the message wording earlier in the year. Wouldn't want to run without it in my office.
13	Apr 15, 2009 5:48 PM	Anytime!!!!
14	Apr 15, 2009 5:48 PM	We love Versicom. It saved us 1 1/2 full time receptionist positions in just the first year. We could not live without it.
15	Apr 15, 2009 6:11 PM	Versicom is very helpful to our clients every year
16	Apr 15, 2009 7:18 PM	Works great when the VPN isn't locked down. Runs in the background and performs well with low maintenance.
17	Apr 15, 2009 7:22 PM	Versicom is the greatest thing since sliced bread!! Easily saves us hiring one person to answer the phone for the "Is my check there yet?" question.
18	Apr 15, 2009 9:08 PM	Worked well thanks!
19	Apr 15, 2009 9:37 PM	Our receptionist loves Versicom. It shows the number of calls and internet inquiries on the program, which is the number of calls she didn't have to handle. It is a huge time-saver and stress-reducer for her.
20	Apr 15, 2009 9:40 PM	Love Versicom and the Happy Birthday Call. Have not used Timeclock.
21	Apr 15, 2009 10:20 PM	The Versicom has made our life much easier. I don't know how many man hours it has saved for us. Before Versicom we had a tremendous amount of telephone calls at the front desk. That is all gone now, thanks to Versicom.
22	Apr 16, 2009 1:18 AM	Versicom is really a wonderful luxury. Thank you
23	Apr 16, 2009 3:03 AM	It works well for my business and saves a lot of time.
24	Apr 16, 2009 3:15 AM	versicom just didn't do it this year. wasn't happy with the service.
25	Apr 16, 2009 8:30 AM	when your Versicom product runs quietly in the background, with no need for attention from us, it is doing it's job & saving us the need to use manpower for notifying clients of checks printed or returns with problems. Once set up, simple to use. Have not tried HB or TClock
26	Apr 16, 2009 12:54 PM	We are very happy with the service. It saves our CSCs large amounts of time and frees up our phone lines.
27	Apr 16, 2009 2:35 PM	We love Versicom. It saves our office staff from having to answer many, many phone calls. Thank you!
28	Apr 16, 2009 2:49 PM	Very happy with everything.
30	Apr 16, 2009 3:24 PM	I like all of these programs. We still have a few issuses with the Timeclock, but nothing major. Your support team has been great in helping us anytime we call them. Timeclock has been a major time saver for us. I have several offices and Timeclock allows the bookkeeper to better track payroll information. Problems can be solved before the checks are cut. Versicom has cut down on the amount of phone calls to the office by people looking for their checks. This allows a CSC to handle her duties in a more timely manner and also keeps her fustration level down. It has been a big help for the managers trying to reach clients with reject problems. Quite often the client is not at the numbers given the tax pros and are not given our messages. This has been a great asset for them Our clients love the birthday call. A number of women tell us it is nice to know someone remembered them since their husbands never do. One husband told me we saved his life. He had forgotten his wife's birthday until he check the phone messages for that day. He was able to make dinner plans and order flowers AND STAY OUT OF THE DOGHOUSE
31	Apr 16, 2009 3:35 PM	I have been pleasantly surprised at the positive response from the Happy Birthday calls. Several clients have called and stopped by the office to thank us for the call. It really meant alot to them.
32	Apr 16, 2009 3:43 PM	Brithday?
33	Apr 16, 2009 4:12 PM	I have used the Versicom program for many years. I really feel that it take a lot of phone calls out of my office front desk, freeing up my rec ptionists to handle other calls. I also feel that it keeps me from having to add another phone line.
34	Apr 16, 2009 4:45 PM	The first yr. I used Versicom, we thought there was something wrong with our phones! With almost 4700 phone calls to Versicom, the pace of the office phone traffic was gleaned of the repetition of looking up the same people repeatedly. It also dispensed with many frustrated clients that had tax problems by giving them information as to where their money was and 800 numbers to call. We are better able to serve our customers and it has greatly reduced unneeded stress on my staff and preparers. Great product. And if I hadn't experienced it I would not have believed its affectiveness.
35	Apr 16, 2009 4:50 PM	you are the best. If you quit,I quit!
36	Apr 16, 2009 4:53 PM	I used this last year and most of our clients were happy. I did have some problems with it calling people that were not our clients and they were not pleased at all. I was not able to pay the bill this summer so will not be doing it this year.
37	Apr 16, 2009 5:13 PM	This is a valuable service in our office. It saves us lots of phone answering. Just wish it was less expensive.
38	Apr 16, 2009 5:14 PM	I have been using versicom since 2000 or 2001, and I LOVE IT!!! This year we had 1009 records, with 4644 calls taken with versicom, needless to say, I cannot imagine our office without it. Veriscom saves us money because it cuts down on not only having an extra phone line, but also having an extra employee just to answer the phone. Also, I enjoy the 800 number much more than when we had to maintain the equipment within our office, very trouble free. Versicom is GREAT!!
39	Apr 16, 2009 5:22 PM	Versicom worked very well and the clients are learning to use it. We get stopped in the Grocery Store all the time and thanked for the Birthday call!
40	Apr 16, 2009 7:03 PM	Versicom has reduced our office calls by 99%. I can't imagine tax season without it.
41	Apr 16, 2009 7:10 PM	the Versicom program has saved my receptionist hours of phone time and has freed up my phone lines. Clients like the fact that they can call multiple times if they need to. Altogether great value!
42	Apr 16, 2009 7:16 PM	love versicom wouldnt do without it
44	Apr 16, 2009 8:58 PM	I use versicom and time clock and they are great
46	Apr 16, 2009 9:57 PM	very good we used versicom.
47	Apr 16, 2009 10:39 PM	So many of my older clients love the calls!!
48	Apr 16, 2009 11:49 PM	No problems at all. Don't even realize it is there. Great.
49	Apr 17, 2009 10:53 AM	I use the 800 number of Versicom and just love it sooo much. It's very easy to use, set up, and saves us tons of time from answering the phone. The only time I call technical support is to make sure I set up every thing correctly. They are great!
50	Apr 17, 2009 2:08 PM	Our clients really appreciated the birthday calls especially to the elderly. Some of them even called to tell us thank you, we were the only ones who remembered their birthday.
51	Apr 17, 2009 4:38 PM	Every client loved their song. Some even called to thank me for it.
52	Apr 17, 2009 6:50 PM	had a great number of people say how excited to get the birthday message. One lady told us no one had acknowleged her birthday and it made her day
53	Apr 17, 2009 8:02 PM	the happy birthday program is just great everyone like its
54	Apr 17, 2009 10:00 PM	Versicom has saved many confrontational discussions with clients and has saved many dollars in payroll for nonproductive work. Timeclock is a functional tool that all of the employees like to use and it hellps to make the process of handling the payroll more efficient. However, there are numerous areas that need to be addressed in order to make it less cumbersome to use.
55	Apr 19, 2009 2:18 PM	The time clock needs to let you see only your current pay schedule not the last 30 days. If it could be changed for every office to set their own number of days to view that would be helpful.
56	Apr 19, 2009 10:23 PM	The Versicom System works great. It is a great asset to my business. Keep up the good work.
57	Apr 20, 2009 6:43 PM	Versicom is a very useful tool. Also the Happy Birthday calls were a big hit.
58	Apr 20, 2009 7:02 PM	My Mom's Birthday is April 15th. Being only half here at that time of year. Mom made a statement of how smart of me to get a man to sing to her. Not knowing what she was talking about, she explained what Happen. So I didn't miss her Birthday technically.
60	Apr 21, 2009 4:28 PM	I have used Versicom for many years now and I have always been pleased with the product and have referred it to anyone else who is interested in my opinion.
61	Apr 21, 2009 4:43 PM	Versicom is a tremendous tool which I have highly endorsed at various conferences. It has saved us extra manpower and as time proceeds our customers are getting the hang of entering their "birth year".
62	Apr 21, 2009 5:07 PM	Love it. Seamless - especially since using the 800 number. No Did have the VPN problems this year, more so at the end of tax season. Couldn't upload to Versicom until VPN was shut off. I know this is a HRB issue...
63	Apr 21, 2009 8:09 PM	OUR CUSTOMERS WILL ACTUALLY CALL US, LONG DISTANCE EVEN, TO TELL US HOW THRILLED THEY WERE WE REMEMBERED THERE BIRTHDAY IN SUCH A HAPPY SONG. WHEN WE GO TO THE GROCER WE ARE ALWAYS STOPPED BY SOMEONE JUST WANTING TO SAY, THANKS! IT IS WELL WORTH WHAT WE PAY. THANKS! VERSICOM!!!!!!!!!!!!!!! KATHY A. RUBLE, MT. ORAB FRANCHISE
64	Apr 21, 2009 8:22 PM	Versicom is one of the best investments our five offices have made. It has helped the productivity by volumes of not keeping phone lines busy from clients constantly calling about their checks, etc. They simply do the web or call and find out what they need to know without ever having to call us. It is the best office equipment next to the Efile and Server. Don't know how we survived without it. Mary Jane Fowler is the one that actually completed this questionaire. mfowler@hrblock.com
65	Apr 22, 2009 4:27 PM	Clients were surprised and happy when they got the birthday call
66	Apr 23, 2009 2:35 AM	Sure, I've done it before and I'll do it again. Brithday? Is that a Jewish holiday? I remember something called B'nai Brith from my days as a newspaperman.
67	Apr 24, 2009 12:10 AM	My experience with Versicom has been outstanding!! I just started the Happy Birthday Call service. I can't wait to see the results....Thanks!
68	Apr 29, 2009 2:47 PM	It is nice to hear from the clients that received the Happy Birthday call and were pleased to get it.
69	Apr 30, 2009 3:56 PM	versicom saves me a small fortune in labor by answering the calls for me
70	Apr 30, 2009 6:33 PM	ordering renewals for new tax season could be easier. could be a 'pushed order' since you know number of clients from previous year. this needs to be resolved before january 1st each year.
71	Apr 30, 2009 9:21 PM	We have used Versicom since it became available and will continue to do so.
72	May 1, 2009 2:24 PM	Versicom removes a lot of stress from the office by moving the clients inquiries about the return from our phone to Versicom. We've had very positive responses from our clients about the Happy Birthday Call - one client said she kept it on her answering devise and re-played it for several days. Timeclock has really been improved and it is a great help in keeping track of everyone's time.
73	May 2, 2009 3:27 AM	Versicom is the greatest. Clients love the Happy Birthday call.
74	May 4, 2009 8:54 PM	versicom abc voice Had on proplem which was handled promptly. Program worked well. Technicians very nice and helpful. Thank you!