Ever heard this during tax season?
| IRS Nationwide Tax Forum | Las Vegas, NV | July 7-9 |
| ICJHFA | Grand Lakes, FL | July 27 |
| Jackson Hewitt National Franchise Convention | Grand Lakes, FL | July 28 – August 1 |
| IRS Nationwide Tax Forum | Dallas, TX | September 8-10 |
| IRS Nationwide Tax Forum | Atlanta, GA | September 22-24 |
| NASCO | TBD | TBD |
| H&R Block National Franschise Convention | Nashville, TN | October |
| Drake Software Update School | Chicago, IL | November 2-3 |
| Drake Software Update School | Baltimore, MD | November 5-6 |
| Drake Software Update School | San Marcos, TX | November 11-12 |
| Drake Software Update School | Orlando, FL | November 19-20 |
| Drake Software Update School | Charlotte, NC | November 23-24 |
| Drake Software Update School | Las Vegas, NV | December 1-2 |
| Drake Software Update School | Franklin, NC | December 8-9 |
| Drake Software Update School | Little Rock, AR | December 14-15 |
| Drake Software Update School | Nashville, TN | TBD |
| Tax Office Testimonials 2009 Survey Results Will you please give us a testimonial of your experience using our products? ( Versicom / The Happy Brithday Call / Timeclock ) | |||||||
|---|---|---|---|---|---|---|---|
| # | Date/Time Received | Testimonial | |||||
| 1 | Apr 13, 2009 7:27 PM | Many pleasant comments regarding the birthday call from numerous clients. | |||||
| 2 | Apr 14, 2009 1:36 AM | versicom, was wonderfull again this year as it has been every year | |||||
| 3 | Apr 14, 2009 3:28 PM | we're getting good feedback on the birthday calls and I'll recommend to the boss that we continue with this program We've had the problem doing our annual reordering; based on number of clients; you know what our client base is, why not respond accordingly? | |||||
| 4 | Apr 14, 2009 6:40 PM | Versicom works great for our offices. It helps reduce the number of calls to the office, making it possible for more potential customers to reach us. | |||||
| 5 | Apr 14, 2009 6:59 PM | Versicom taxinfo line is very good and we have had a lot of good coments about the birthday calls | |||||
| 6 | Apr 14, 2009 7:16 PM | Versicom worked great! | |||||
| 7 | Apr 15, 2009 2:57 PM | Been using since the first year. Would not like to go back to the old way of calling every client. | |||||
| 8 | Apr 15, 2009 3:11 PM | We LOVE Versicom..... | |||||
| 9 | Apr 15, 2009 3:22 PM | Versicom - it's great for our clients! Thanks | |||||
| 10 | Apr 15, 2009 4:32 PM | Customer support was wonderful and we are very pleased with the overall performance of this system. | |||||
| 11 | Apr 15, 2009 5:00 PM | Versicom is great! | |||||
| 12 | Apr 15, 2009 5:30 PM | No real problems, was glad you changed some of the message wording earlier in the year. Wouldn't want to run without it in my office. | |||||
| 13 | Apr 15, 2009 5:48 PM | Anytime!!!! | |||||
| 14 | Apr 15, 2009 5:48 PM | We love Versicom. It saved us 1 1/2 full time receptionist positions in just the first year. We could not live without it. | |||||
| 15 | Apr 15, 2009 6:11 PM | Versicom is very helpful to our clients every year | |||||
| 16 | Apr 15, 2009 7:18 PM | Works great when the VPN isn't locked down. Runs in the background and performs well with low maintenance. | |||||
| 17 | Apr 15, 2009 7:22 PM | Versicom is the greatest thing since sliced bread!! Easily saves us hiring one person to answer the phone for the "Is my check there yet?" question. | |||||
| 18 | Apr 15, 2009 9:08 PM | Worked well thanks! | |||||
| 19 | Apr 15, 2009 9:37 PM | Our receptionist loves Versicom. It shows the number of calls and internet inquiries on the program, which is the number of calls she didn't have to handle. It is a huge time-saver and stress-reducer for her. | |||||
| 20 | Apr 15, 2009 9:40 PM | Love Versicom and the Happy Birthday Call. Have not used Timeclock. | |||||
| 21 | Apr 15, 2009 10:20 PM | The Versicom has made our life much easier. I don't know how many man hours it has saved for us. Before Versicom we had a tremendous amount of telephone calls at the front desk. That is all gone now, thanks to Versicom. | |||||
| 22 | Apr 16, 2009 1:18 AM | Versicom is really a wonderful luxury. Thank you | |||||
| 23 | Apr 16, 2009 3:03 AM | It works well for my business and saves a lot of time. | |||||
| 24 | Apr 16, 2009 3:15 AM | versicom just didn't do it this year. wasn't happy with the service. | |||||
| 25 | Apr 16, 2009 8:30 AM | when your Versicom product runs quietly in the background, with no need for attention from us, it is doing it's job & saving us the need to use manpower for notifying clients of checks printed or returns with problems. Once set up, simple to use. Have not tried HB or TClock | |||||
| 26 | Apr 16, 2009 12:54 PM | We are very happy with the service. It saves our CSCs large amounts of time and frees up our phone lines. | |||||
| 27 | Apr 16, 2009 2:35 PM | We love Versicom. It saves our office staff from having to answer many, many phone calls. Thank you! | |||||
| 28 | Apr 16, 2009 2:49 PM | Very happy with everything. | |||||
| 30 | Apr 16, 2009 3:24 PM | I like all of these programs. We still have a few issuses with the Timeclock, but nothing major. Your support team has been great in helping us anytime we call them. Timeclock has been a major time saver for us. I have several offices and Timeclock allows the bookkeeper to better track payroll information. Problems can be solved before the checks are cut. Versicom has cut down on the amount of phone calls to the office by people looking for their checks. This allows a CSC to handle her duties in a more timely manner and also keeps her fustration level down. It has been a big help for the managers trying to reach clients with reject problems. Quite often the client is not at the numbers given the tax pros and are not given our messages. This has been a great asset for them Our clients love the birthday call. A number of women tell us it is nice to know someone remembered them since their husbands never do. One husband told me we saved his life. He had forgotten his wife's birthday until he check the phone messages for that day. He was able to make dinner plans and order flowers AND STAY OUT OF THE DOGHOUSE | |||||
| 31 | Apr 16, 2009 3:35 PM | I have been pleasantly surprised at the positive response from the Happy Birthday calls. Several clients have called and stopped by the office to thank us for the call. It really meant alot to them. | |||||
| 32 | Apr 16, 2009 3:43 PM | Brithday? | |||||
| 33 | Apr 16, 2009 4:12 PM | I have used the Versicom program for many years. I really feel that it take a lot of phone calls out of my office front desk, freeing up my rec ptionists to handle other calls. I also feel that it keeps me from having to add another phone line. | |||||
| 34 | Apr 16, 2009 4:45 PM | The first yr. I used Versicom, we thought there was something wrong with our phones! With almost 4700 phone calls to Versicom, the pace of the office phone traffic was gleaned of the repetition of looking up the same people repeatedly. It also dispensed with many frustrated clients that had tax problems by giving them information as to where their money was and 800 numbers to call. We are better able to serve our customers and it has greatly reduced unneeded stress on my staff and preparers. Great product. And if I hadn't experienced it I would not have believed its affectiveness. | |||||
| 35 | Apr 16, 2009 4:50 PM | you are the best. If you quit,I quit! | |||||
| 36 | Apr 16, 2009 4:53 PM | I used this last year and most of our clients were happy. I did have some problems with it calling people that were not our clients and they were not pleased at all. I was not able to pay the bill this summer so will not be doing it this year. | |||||
| 37 | Apr 16, 2009 5:13 PM | This is a valuable service in our office. It saves us lots of phone answering. Just wish it was less expensive. | |||||
| 38 | Apr 16, 2009 5:14 PM | I have been using versicom since 2000 or 2001, and I LOVE IT!!! This year we had 1009 records, with 4644 calls taken with versicom, needless to say, I cannot imagine our office without it. Veriscom saves us money because it cuts down on not only having an extra phone line, but also having an extra employee just to answer the phone. Also, I enjoy the 800 number much more than when we had to maintain the equipment within our office, very trouble free. Versicom is GREAT!! | |||||
| 39 | Apr 16, 2009 5:22 PM | Versicom worked very well and the clients are learning to use it. We get stopped in the Grocery Store all the time and thanked for the Birthday call! | |||||
| 40 | Apr 16, 2009 7:03 PM | Versicom has reduced our office calls by 99%. I can't imagine tax season without it. | |||||
| 41 | Apr 16, 2009 7:10 PM | the Versicom program has saved my receptionist hours of phone time and has freed up my phone lines. Clients like the fact that they can call multiple times if they need to. Altogether great value! | |||||
| 42 | Apr 16, 2009 7:16 PM | love versicom wouldnt do without it | |||||
| 44 | Apr 16, 2009 8:58 PM | I use versicom and time clock and they are great | |||||
| 46 | Apr 16, 2009 9:57 PM | very good we used versicom. | |||||
| 47 | Apr 16, 2009 10:39 PM | So many of my older clients love the calls!! | |||||
| 48 | Apr 16, 2009 11:49 PM | No problems at all. Don't even realize it is there. Great. | |||||
| 49 | Apr 17, 2009 10:53 AM | I use the 800 number of Versicom and just love it sooo much. It's very easy to use, set up, and saves us tons of time from answering the phone. The only time I call technical support is to make sure I set up every thing correctly. They are great! | |||||
| 50 | Apr 17, 2009 2:08 PM | Our clients really appreciated the birthday calls especially to the elderly. Some of them even called to tell us thank you, we were the only ones who remembered their birthday. | |||||
| 51 | Apr 17, 2009 4:38 PM | Every client loved their song. Some even called to thank me for it. | |||||
| 52 | Apr 17, 2009 6:50 PM | had a great number of people say how excited to get the birthday message. One lady told us no one had acknowleged her birthday and it made her day | |||||
| 53 | Apr 17, 2009 8:02 PM | the happy birthday program is just great everyone like its | |||||
| 54 | Apr 17, 2009 10:00 PM | Versicom has saved many confrontational discussions with clients and has saved many dollars in payroll for nonproductive work. Timeclock is a functional tool that all of the employees like to use and it hellps to make the process of handling the payroll more efficient. However, there are numerous areas that need to be addressed in order to make it less cumbersome to use. | |||||
| 55 | Apr 19, 2009 2:18 PM | The time clock needs to let you see only your current pay schedule not the last 30 days. If it could be changed for every office to set their own number of days to view that would be helpful. | |||||
| 56 | Apr 19, 2009 10:23 PM | The Versicom System works great. It is a great asset to my business. Keep up the good work. | |||||
| 57 | Apr 20, 2009 6:43 PM | Versicom is a very useful tool. Also the Happy Birthday calls were a big hit. | |||||
| 58 | Apr 20, 2009 7:02 PM | My Mom's Birthday is April 15th. Being only half here at that time of year. Mom made a statement of how smart of me to get a man to sing to her. Not knowing what she was talking about, she explained what Happen. So I didn't miss her Birthday technically. | |||||
| 60 | Apr 21, 2009 4:28 PM | I have used Versicom for many years now and I have always been pleased with the product and have referred it to anyone else who is interested in my opinion. | |||||
| 61 | Apr 21, 2009 4:43 PM | Versicom is a tremendous tool which I have highly endorsed at various conferences. It has saved us extra manpower and as time proceeds our customers are getting the hang of entering their "birth year". | |||||
| 62 | Apr 21, 2009 5:07 PM | Love it. Seamless - especially since using the 800 number. No Did have the VPN problems this year, more so at the end of tax season. Couldn't upload to Versicom until VPN was shut off. I know this is a HRB issue... | |||||
| 63 | Apr 21, 2009 8:09 PM | OUR CUSTOMERS WILL ACTUALLY CALL US, LONG DISTANCE EVEN, TO TELL US HOW THRILLED THEY WERE WE REMEMBERED THERE BIRTHDAY IN SUCH A HAPPY SONG. WHEN WE GO TO THE GROCER WE ARE ALWAYS STOPPED BY SOMEONE JUST WANTING TO SAY, THANKS! IT IS WELL WORTH WHAT WE PAY. THANKS! VERSICOM!!!!!!!!!!!!!!! KATHY A. RUBLE, MT. ORAB FRANCHISE | |||||
| 64 | Apr 21, 2009 8:22 PM | Versicom is one of the best investments our five offices have made. It has helped the productivity by volumes of not keeping phone lines busy from clients constantly calling about their checks, etc. They simply do the web or call and find out what they need to know without ever having to call us. It is the best office equipment next to the Efile and Server. Don't know how we survived without it. Mary Jane Fowler is the one that actually completed this questionaire. mfowler@hrblock.com | |||||
| 65 | Apr 22, 2009 4:27 PM | Clients were surprised and happy when they got the birthday call | |||||
| 66 | Apr 23, 2009 2:35 AM | Sure, I've done it before and I'll do it again. Brithday? Is that a Jewish holiday? I remember something called B'nai Brith from my days as a newspaperman. | |||||
| 67 | Apr 24, 2009 12:10 AM | My experience with Versicom has been outstanding!! I just started the Happy Birthday Call service. I can't wait to see the results....Thanks! | |||||
| 68 | Apr 29, 2009 2:47 PM | It is nice to hear from the clients that received the Happy Birthday call and were pleased to get it. | |||||
| 69 | Apr 30, 2009 3:56 PM | versicom saves me a small fortune in labor by answering the calls for me | |||||
| 70 | Apr 30, 2009 6:33 PM | ordering renewals for new tax season could be easier. could be a 'pushed order' since you know number of clients from previous year. this needs to be resolved before january 1st each year. | |||||
| 71 | Apr 30, 2009 9:21 PM | We have used Versicom since it became available and will continue to do so. | |||||
| 72 | May 1, 2009 2:24 PM | Versicom removes a lot of stress from the office by moving the clients inquiries about the return from our phone to Versicom. We've had very positive responses from our clients about the Happy Birthday Call - one client said she kept it on her answering devise and re-played it for several days. Timeclock has really been improved and it is a great help in keeping track of everyone's time. | |||||
| 73 | May 2, 2009 3:27 AM | Versicom is the greatest. Clients love the Happy Birthday call. | |||||
| 74 | May 4, 2009 8:54 PM | versicom abc voice Had on proplem which was handled promptly. Program worked well. Technicians very nice and helpful. Thank you! | |||||