| Versicom is conveinent for clients and is easy to use. It saves money on phone line costs, and reduces the amount of incoming calls of clients checking on their return! Timeclock is an inexpensive and easy to use employee time tracking web application. All of our employees love it. The simplified time clock reports make doing payroll quicker and easier since you do not have to take the time to calculate and add everyones time punches. |
| Several times I have seen clients in the local grocery store and they come up and thank me so much for calling them on their birthday. One little lady said I was the only one who remembered her, even her daughter forgot. Of course I owe it all to you, but I let them think I did all that. I used to send cards but the response to this phone call is better than I ever got from cards, and no work on my part !!!! Thanks, you guys are the best !! |
| consistant quality and customer service |
| Versicom saves my staff & I hours of answer the phone from people asking, "is my check there yet?" We all love this service and our customers do as well. |
| Over the past several years, Versicom has save me untold time and money. Would not think of giving it up. Cannot imagine how many more phone lines I would have to have if it were not for this program |
| My clients have really appreciated the Happy Birthday Call. I have even had some call just to say Thanks. |
| Versicom saves us time by not having to answer clients questions about their refund, acceptance, second checks and rejects. |
| After receiving their "Happy Birthday" message, most clients call us back to thank us for remembering "their special day" We think the HB calls are just another way to let our clients know how important they are to us...and we don't have to do a single thing except pay the bill! |
| USING ONE OPERATOR LESS DUE TO NOT HAVING TO ANSWER THE ANNOYING PHONE CALLS.
WE HAD ALMOST 10,000 CALLS THIS SEASON.
GREAT JOB FOR US. |
| taxline did not work most of the time |
| taxinfo line answered approx 43000 calls so far this season. Well worth money spent |
| Anything I have ever used from your organization has been great!! |
| I have had several client they appreicated the Happy holiday calls |
| Every day we get comments on the Happy Birthday
call. Our clients absolutely love it. It is the best
advertising I have ever done and produced the
the results I wanted. |
| You should use it. Or Luigi will adjust your kneecaps. |
| I'm using all of these products and am very pleased with them. I have received many positive responses from my clients concerning these calls. |
| The versicom tax infoline has saved us a lot of time that used to be spent answering calls about checks, status of the returns etc. Now we have time to take care of our clients who are waiting to have the returns completed. |
| I was one of the first users of this program many years ago. Still is the best system out there. Some have tried to compete, but none as good as ABC Voice. Nobody has such a complete package. |
| Can you imagine having to answer more than another 20,000 phone calls during tax season!!? What a nightmare. Well, that's what Versicom did for us. We rely completely on the timely and accurate information provided by this excellent system. When customers do call for a status, our first question is "Did you call the infoline"? We couldn't live without this valuable service.
Bob Barnett
Jackson Hewitt Tax Service
Roanoke, VA |
| I cannot imagine being without Versicom Tax Infoline. It has saved us from thousands of calls over the past few years from clients requesting the status of their refunds. And the customer service is outstanding every year. Thank you!! Tax Savers - Ocala, FL |
| Very efficient, professional service |
| Tax Line saves time, personal costs, and serves the public even after hours. |
| The birthday calls have been great!! I have many clients commenting on them and if one is missed for some reason I hear about it. People have said it makes their day and they swear they hear me sing to them |
| I have been a Versicom user for years and have found them to be my lifesaver. This service saves me more manhours than anyone would realize. My clients love the option to utilize the online, and voiceline at their convenience. |
| Versicom kept me from having to answer 8,000 calls this year. Thank God for technology and thank God for Versicom! |
| Have used Versicom with the 1-800 number and it works great. Clients seem to be able to use system with not much trouble. |
| Happy Birthday call is quite popular. Clients often mention appreciating the call and not just in the tax office but when they see me at the store, etc. One client says she saved the call on her answering machine so she could play it again. |
| People are so greatful for receiving the Happy Birthday call they will stop me just to say Thanks. |
| We have been satisfied with Versicom for 15 years.Couldn't do without the Tax Infoline and have used the birthday call and most recently the four star package. We get very positive results and consider this an investment in our overall business operation. Jim Flynn @ Advantage Tax Service Spartanburg,SC |
| We get a lot of thank you calls about the Happy
Birthday customers like them. |
| It removes chaos from the office. Very few calls for "is my check there yet" vs thousands before versicom. |
| Since using Veriscom, I have had more time to get things in order when checks come in. My client service professional does not have to be on the phone calling people. It is a wonderful option to have in that rush busy time. |
| our clients really enjoyed the happy birthday calls
Versicom saved us a lot of calls from clients asking about their refunds |
| We joined the first year...BEST money we ever spent. Tax pros, CSC's, clients love it. Reduced our payroll costs first year by a fulltime employee, so the checkbook loved it too.:):) |
| All Great Stuff |
| IT'S ONLY EVERYDAY THAT I LEAVE THE FARM THAT SOMEONE IS THANKING ME FOR THE BIRTHDAY CALL. WELL, REALLY THAT'S NOT TRUE. SOMETIME PEOPLE CALL ME AT HOME TO TELL ME HOW MUCH THEY APPRECIATE THE TIME AND EFFORT WE GAVE THEM FOR THE HAPPY BIRTHDAY CALL. SOMETIMES I AM AMAZED THE PEOPLE THAT CALL ME OR EVEN SEND ME A THANK YOU CARD. SOME OF THOSE TOUGH GUYS THAT YOU WOULD THINK DON'T CARE ABOUT ANYTHING. DO!!!!!!!!!!!!!!!
THANKS FOR THIS SERVICE! IT'S A KEEPER |
| THE TAX INFOLINE IS A IDEA TOOL. YOU SAVING MONIES AND TIME BY NOT RECIEVING PHONES REPEATING CALLS CONCERNING WHEN WILL I GET MY REFUND CHECK |
| at least once or twice a week someone will call and tell me how much they appreciated being remembered on their birthday! |
| versicom has been very effective in reducing phone traffic in the offices and allowing clients to contact the system when it is convenient for them. Thank you. |
| The tax info line records that a client has received notice that his/her return has been rejected. It also records this fact as tot the time it occurs.
My staff's workload is reduced substantially because they do not have to look up the check availability, just refer to the tax info line phone number.
The Happy Birthday calls have been a hit in my area. |
| saved us over 5000 incoming calls the first year.
my receptionist would not work without the tax infoline during tax season. |
| I think that with the Happy Birthday call, they should update records more frequently. I still have many clients that say they do not get the calls. For whatever reason, people change their phone numbers as often as their underwear! |
| Tax Infoline takes all the concern for your clients and relieves your staff of many duties. |
| Versicom saves us so much time in calling clients to let them know they have a check to pickup or a problem with the return. Often we are unable to get them on the phone but they will call Versicom.
Customers have expressed their surprise in getting birthday calls. We had a few that the spouse have died and the call was upsetting, but otherwise very positive feedback. |
| The best thing we ever did was install Versicom in each of our five offices as we have aquired them. We started with the Dyersburg office and it was so great that when the Humboldt office was added we put them on this service as well and the other three are just part of the history. It is the best tool for those clients that give you numbers that you cannot ever contact them at. This way they will call you as soon as they know there is a check or a problem. |
| Like I said above..It works! If we had to answer 5-10,000 calls per year we'd never get anything done. |
| I have been using the Timeclock since last summer. this is a great tool and saves alot of time at payroll time. I love the various reports which helps you keep control of hours including overtime. |
| It says us lots of time and energy by using the Versiom taxinfo line. Don't know why all Block offices don't use it. We have had many of our clients tell us how much they enjoyed the Birthday call. Many of them said it "Made their day". They very much appreciated the call. |
| Versicom TaxInfo line saves us many phone calls, leaves more time for other customer sevice matters,
and it helps maintain customer privacy. |
| WOULD NOT WANT TO BE WITHOUT VERSICOME |
| This is the greatest program and the people at Versicom are very great to work with and solve problems. This saves time in tax season and people love the calls. |
| Versicom is the best time saver I've ever used and my clients like being able to call any time. |
| We receive much positive feedback from customers in response to the Happy Birthday calls. |
| None |
| I get alot of thank yous for the birthday call. |
| customers like it |
| Versicom really saves time on calling clients with
problem returns.We actually have clients calling first thing and leaving us messages to call back to answer questions on their problem returns. |
| Versicom is awsome. It helps with the flow of the office with less calls. |
| It is an excellent service and works wonderfully for my usage. |
| Having the client call the Versicom frees up the CSC to deal with other issues. |
| I have used the birthday calls for two years now, and the clients love it. I keep getting thank you calls left on my voice mail and clients stop me in the stores to thank me for the call and in the office when I do their taxes. It's great! Thank you! |
| This is the first year of doing the Happy Birthday Call. I can not count how many of my clients commented on how great it was to get a call on their birthday from H&R Block. It has been the best money I've spent in a long time. |
| Found that the client liked the birthday call |
| I have people stop me on the street and in the store and thank me for the Birthday call. It is great. I even had a client bring me a dozen doughnuts thanking me for the call. |
| the happy birthday call has been very useful to us.
Most of the clientele have called us and thanked us
for the call. It was a surprise as to how many of
the clients have responded to this. |
| Sure! Your service made a huge difference in the work environment of my offices. |
| Great saving time and money during tax time. |
